FAQs

Once we have shipped out your order you will receive a shipment confirmation email including a USPS tracking number. Click the tracking number to link to the order’s shipment status. However, USPS can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available. 

ABSOLUTELY YES. At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet. 

If you are not  satisfied with your purchase, you may request a return within 30 days after receiving your package.

Please contact us at [email protected] for the return.

Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to the nearest USPS. 

Send your return tracking number or a picture of a return receipt to our customer service team.

We will process the return or exchange as soon as we receive your package.

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

Please contact us ([email protected]) for a FREE RETURN LABEL. We’ll of course have the correct item sent out to you right away!

After we have received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (Credit Card, PayPal where available), the refund procedure will start within 7-21 days from when us was informed of your decision to exercise your right to return the purchased products and once we have checked that the return was carried out in compliance with the above conditions.

 It depends on your order. Because we send your products as soon as they’re ready, you might receive items separately. If you don’t see all your products in the first package to arrive, expect another package to come with your remaining product(s). You can email us to get all information of your tracking numbers. 

Actually we do not provide ship COD, so it is more convenient for you to order via our website to make the payment online. Then, the answer is “No”; however we are looking forward to do that in the nearest future. 

Oh no! Please CONTACT US within 30 days of the delivery date so we can investigate further.

For any general questions or concerns about your order or experience please contact our support email address at [email protected]